Booking Terms of Trade & Refund Policy:

  • Payments made be made as follows: [available payment methods]

  • Spaces in classes cannot be attended or held without payment.

  • An enrolled student cannot have another individual attend class in their absence, unless agreed upon prior to class.

  • Students may only attend the day and time of the class they are enrolled in.

  • Enrolling participants are responsible for keeping Sharon McCann notified of correct contact details; phone, or e-mail information.

  • Courses without the minimum number of participants before the start date of a class may be cancelled or rescheduled.

  • Refunds will be given by way of the payment method eg Bank transfers would be refunded via bank transfer.

  • A full refund will be given where Sharon McCann has to cancel a single class booking. For single classes operating within term time course bookings - that may have to be cancelled for unforeseen reasons - those classes will be suitably rescheduled.

  • If booking is made for a term, no refunds can be given for any single classes unattended within the term booking. No pro-rata payments are available for term courses.

  • All prices are inclusive of GST.

  • No video recording is permitted in class. Any photos require permission of those involved.


General Practice Policy:

CLASS MATERIALS:

  • All classes are generally materials supplied. There may be on occasion the possibly of a materials levy for certain projects, this would be made clear in booking information.

  • Students can and are welcome to bring their own suitable materials where they have their own favourite eg coloured pencil sets, or suitable other they like to use.

HEALTH & SAFETY:

  • Sharon McCann acknowledges health & safety procedures, every care will be taken in this regard and will be clearly communicated where applicable .

COMPLAINTS & COMPLIMENTS PROCEDURE:

  • Sharon McCann is committed to seeking and receiving feedback and complaints about services and practices offered. Addressing concerns is appreciated. Any feedback or complaints that can, within good reason, be communicated directly and resolved at first contact with Sharon McCann will be accepted without prejudice.

  • A book labelled ‘Feedback’ will be available (with pen) on site at all classes for any written feedback without prejudice. Anonymous compliments or complaints will be excepted.

  • All complaints will be dealt with as soon as possible and appropriate, relative to the nature of the issue. Those involved will be provided with reasons for Sharon McCanns decisions with options for redress or review.

  • While committed to being accessible and responsive to all people who approach with feedback or complaints, at the same time, quality of service depends on the ability to deliver classes in the best way possible, with fair consideration for all processes involved.

Thankyou, Sharon.